Role Of AI Chatbots In Fintech Industry

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 To begin with, the FinTech world is keeping an eye on many technologies (AI and ML) that are transforming the way financial transactions are conducted. However, there is one piece of software that is proving to be a benefit to the FinTech industry:


It's a chatbot, after all.


Why is this the case?


Well, they provide the FinTech industry with two vital services:


  1. Improved customer service
  2. Best business outcomes

Adding to that, several key use examples will help you grasp the significance of AI chatbots.


Furthermore, they assist in the creation of an ideal platform for FinTech companies to accurately pitch their services:


AI-based chatbots and voice bots are boosting customer experience positively through:

  1. Hyper-personalization is used.
  2. conversing in the customer's favourite language
  3. By reassuring them with complex banking services, they will feel more at ease.

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